"So You're Getting Started In Retail"

While many things can be learned from books, from co-workers, from supervisors and from training sessions, some lessons can be learned only after lots of experience, sometimes bitter.

Early in my working career, I spent time delivering newspapers, delivering chicken and blueberry muffins for Chicken Delight, working as a "crew member" at McDonald's and cooking at two Farrell's Ice Cream Parlor Restaurants; all jobs in the "service" industry.

Over the years I have learned many lessons that I would like to pass on to the workers of today who are striving to be the leaders of tomorrow.

Here are a few of those lessons:

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Created on November 25, 1997. Updated on December 3, 2003.
David W. Schultheis, San Josť, Silicon Valley, Santa Clara County, California, USA